Company Policies

COUPONS:

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Superwater.com offers coupons and discounts from time to time. Visit our coupon code page to find all coupons and coupon policies. Coupons must be enetered before any order is placed.

CANCELLATION POLICY:

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We completely understand that cancellations are done for a variety of reasons, ALL order cancellations through our website must be completed via phone, and via internet WITHIN 24-48 hours of placing your order, hence, there will be NO CHARGE for your Cancellation and Return Credit, if your order is cancelled with in "24-48 Hours" of the time of your original order, and or the time we process you order, and, you will not be charged any fees, or be held responsible for any costs whatsoever. We will issue you a Store Credit for the FULL AMOUNT.

PLEASE NOTE: ON ALL ORDERS: Once we have actually processed your order through the Banking System, and for any Cancellation within 24-48 Hours, WE WILL Impose and Cover a 10% Cancellation Fee (UNLESS SHIPPED) on your Total Order (Less the Shipping Costs). We will also impose Additional Costs in the case your order has already shipped. If you have already "Received Your Order", we Require an RGA ( Return Goods Authorization ) and we will send you a Pre-Paid Label for your Return, and you WILL be Held Responsible to cover for ALL SHIPPING COSTS INVOLVED if shipped. In too many cases, we will unable to get your retunr, and have tom ask for an (RGA)

Lastly, as we do not recover ANY Shipping Costs and we do NOT credit you back any Shipping Costs, even for Cancelled and or {RGA is Issued) as forementioned. Re-Called, and other Orders, and we not NOT credit back these costs under any circumstances.

***Please, If you have any questions or concerns about shipping, please call us first before placing any order.

Due to the extraneous costs for Processing Orders and the expenses of Various Banking Fees we must cover these extraneous costs and processing fees associated with the processing and then re-crediting orders, you will be held 100% responsible for your original order with us, and then subsequent cancellation, and a 35% Fee in regards to any credit issued and returned on your card, regardless of the situation, and for any cancellation that we are not privy to that is not cancelled with in a 24-48 hour time period.

This Policy also ties into our Return, Exchange and Refund Policy as listed Below.

Return, Exchange & Refund Policy:

Shipping Insurance: Shipping insurance is available at checkout and we strongly recommend purchasing it to protect your order during transit. You are not being charged for shipping on most items, so please take advantage of the insurance. If you choose not to take the insurance, all sales are final. If there is any damage, we will do our best to work with you, but we cannot guarantee a return without insurance.

15-Day Return Policy: We have a 15-day return policy. You have 15 days after receiving your item to request a return. Items must be returned in brand new, unused, and unopened condition, with tags and original packaging, along with your receipt or proof of purchase. We will not accept any returns after 30 days, no exceptions.

All returns require an RGA (Return Goods Authorization). Please call and email us first. Items sent back without an approved RGA will in most cases, not be accepted. Used items and or any case of a mental buyer's remorse, receive no credit under any circumstances.

How to Start a Return: Call us first, or Email, Text and make sure you follow up on a consistent basis please. We want to help you, but we can NOT be Mind Readers, and you are always the one who must be responsible for your order or your business.

We tend to get very busy and we greatly appreciate earning your business properly, your will always do our best to work with you, not against you, and we greatly appreciate earning your business properly and will always do our best to work with you, not against you. then please, repeatedly get in touch with us, and follow up by email text, and calls.

Once your RGA is approved, you are responsible for all return shipping costs, and the item must be sent back fully insured. Please....work with us. We greatly appreciate earning your business properly, your will always do our best to work with you, not against you.

Damages & Defective Items: Please inspect your order immediately upon receipt. If your item is defective, damaged, or incorrect, contact us right away / immediately if possible, with photos so we can evaluate the issue and make it right.

This is another reason we strongly recommend purchasing shipping insurance. If an item is proven defective, we will work with you to replace it. If you do not accept the insurance, which you do not have to do, it is a lot harder to help you.

Non-Returnable Items: The following cannot be returned:

Used filters and systems
Perishable goods
Custom or special-order items
Hazardous materials, flammable liquids, or gases
Sale items and gift cards
Freight-shipped items (**you are responsible for freight return costs)
Items no longer in their original packaging

If you are unsure whether your item is a special order, please contact us first before ordering.

Exchanges: Return the original item first after approval from us.

You will need approval or an ( RGA ) Once the return is accepted.

If it is accepted, place a separate order for the new item. Any and All RGA calls, may still be required even after the fact or delivery and in some cases, time frames. We will always work with you 100% on correct, and or replacement orders. It is not for us to take items back, especially ones we did not ship to you.

NOTE: If your order is way beyond 2+ weeks old after reception, or up to 30 days, possibly opened or damaged, in most cases, we can NOT account for it. It happens, as it was in your possession and or we were not notified in time to make a claim, or do an (RGA)b and losses ate your responsibility, not ours.

Please call us with any questions before you order, you can do that easily. We love our clients and will answer and reply to any and all requests in reason and at any time. We look forward to earning your business properly always.

PLEASE KNOW: We greatly appreciate earning your business properly, your will always do our best to work with you, not against you.

It is very important you read company policies, and all company information, do your research, (called due-diligence), and never buy from any company that is not "Authorized" to sell a Brand to you, or possibly one you think, are trying to acquire after the fact. or have an issue with after the fact and never order from another company that is a 2nd party, example below, as they are mostly just re-sellers, and not Dealers with no permissions, or connected to Master Distributors for the goods you want, as every 3rd, 4th and even 5th party sellers are for buying and selling to make money and steal your money and or info, all types of goods., and all types of services.

You MUST read the Policies for everything these days, and be able to contact all contacts involved, with your questions.

If you do not so your due diligence, ordering from "ANYPLACE", and or you CAN NOT pull up Proper and Credible info it can be big trouble.

In 2026-2027 ID theft, CC Theft and Fraud is constantly on the rise, and it is very easy to have your information and money stolen and you may never see your order or your money back.

We, Superior Water Systems Co Inc, and or Superwater, are easily searched, online and directly for references if needed, and have been in Business since mid 1995, and ESTABLISHED as a S Corporation May 6th 1996. We can prove it.

Refunds: Once we receive and inspect your return in brand new condition, we will notify you of approval. and please note:

Store credit is issued in most cases and in (Most Cases), and when possible, a credit on top your account is given first as expressed. We do not charge for shipping and can NOT recover those costs once an order is ever delivered. We have already contacted you and expressed our policy, especially when discounts have already been extended and expressed. PLEASE: Check our cancellation and return policy please.
Orders placed in error on your end will receive store credit only towards a new purchase, w/ no cash refunds in most cases. Note: If we do decide to credit you or your organization back, as it is our discretion to take or cancel your order at any time if we must, and our given right as expressed in greater detail, in the Legal Disclosures section or our site with Shopify for any and all orders placed off our site and at any time. **Please know: Most orders under $100 we do not accept back or credit back.
If a refund to your original payment method is approved from us, it is limited based on the circumstances involved, and in some cases, we must require at least a minimal, 10% for bank and Credit Card fees, and we ask you kindly, please allow us at least 7-10 business days to comply with your wishes. As well, it is your bank (and not us) even if we have already completed your credit, for an exchange, return and refund etc..., that can literally take up to 90+ days to investigate, as financial institutions have even greater power these days to do as they will, hold your money and or do a return. **We are NOT your bank.
No, and please know, depending on your banking relationship, that is not always the case, but today more than ever, the Banking Institutions, and Credit Companies, have so much power, they can do whatever they want.
They change terms monthly, or week, and you do and or continue to do business with them, based on the terms and agreements you already agreed to, and they have laid forth, between you and your financial institution, and they have their own terms regardless. EX: We deal with Shopify, and they collect on us daily, the bigger the order, the greater the fees and commissions. 100% fact.
Hence, please know, it may take additional time to post a credit or refund to your account, and no matter the purchase, (you are the responsible party always) for your order, and any order.
We express this to almost every client daily, make calls and reach out in most cases right after any order is placed, and we will go out of our way to help you know if an order is a ("Special Order, or Easily Cancelled") as it also affects us too, which is in most cases unfair and nn-warranted on this end, for a penny, and or a pound even for orders that may be over or $100K on an order. everyone pays.
In too many cases, (FACT) we have to pay bigger fees even if a client changes their mind later, and or makes the decision to buy someplace else and or from someone else, Even in as little as 24 Hours, even on the same day after placing an order, from older, well known and trusted 2nd parties well known to buyers, and even ud as sellers, (Ebay,Walmart, Amazon etc....) and then there are worse cases, 3rd, 4th or 5th party sellers. Professionally, we do not like to deal with companies that take advantage of people, we are truly not familiar with and or have already had too many issues with over the years. We have dropped many a product line for the same reason, we no sell items we used to for this very reason.
Hence, it is our right a seller, and a buyer, to cancel your order at any time if we sense we are being taken advantage of, (Please read our own Legal Disclosures Policy), and if possible, please, the Shopify Policy we agreed to w/ Shopify, that goes into much greater detail. as we will not be held responsible, as we also have been easily taken advantage of.
Please check any and every other Company Policies, and know, everyone is at risk today, on every end or the spectrum. NOTE: You can always Email, Call, Text, and check out any and every business, and or individuals involved, in every industry today, long before you order anything, or agree to anything. One time is enough to agree to anything and then find out later, you made an error in judgement. as we know it happened daily, as it only takes one time to make a costly mistake, and yes, we can tell you stories as well. We deal with enough Fraud as it is. It is too expensive and costs a small fortune.
Please. Do your research! Ask questions first, well before you order anything. If not just for your own "Peace of Mind" do for your own protection, and protect your information, and only deal with reputable companies that do not sell your information etc...., as we also, do not want to be burned or taken advantage of either and again, even we have to deal with these same issues on all ends of the spectrum in 2026 - 2027 and beyond.
If more than 15 business days have passed since you received approval from us at superwater.com for approval, please contact us repeatedly, and or immediately and directly.

Restocking Fees: All accepted general returns are subject to a minimal 35%-50% restocking fee (insurance must be pre-paid). We pay the same fees.

Special order items carry an additional 10% restocking fee, if we must do any return, and any order over 15+ days. Be it cancellations and or Exchanges, you will be held accountable as this is our Policy, Regardless, we will work with you as we do want to earn your business properly.

Coupons: Coupons and discounts ("must be applied") before placing your order.

We can NOT apply coupons after an order is submitted shopify does not allow for it, they account for everything.

Check our Shopify Policy as well. please.

We are always available in every way, and if we have given you any discounts towards any order, in order to earn your business properly, in most cases, via call or email reply, all of the above paragraphs in some form or fashion above in this section, has already been mentioned to you the buyer. 100%, and in every case.

Freight & Large Items: We do not ship most larger, heavier, or freight items to residential addresses without prior arrangement. We literally pay more to drop ship over 99% of all items. We will notify you if this applies to your order, and you may decline if there are additional costs to ship your order, especially to a residential address, or out of the USA, we will contact you, as costs are 3X as large, or larger sadly, too often, thi8s is always the case today. Shipping is not what it used to be, Hence, to do so, we take the time to contact you, and you must agree to the terms as expressed, or decide to cancel your order.

Since we do this in a matter of 24 to 48+ hours, you must agree to it first, and we will send you a bill for that cost electronically that must be paid before we can ever place your order. Hence, there is more incentive for us to give you Free Shipping, and we do, yet there are cases, in which we can NOT do so.

Supply Delays: If you are concerned about a supply delay, please contact us immediately.

Orders over 14 days past, or any order over 24 to 48 hours, after the order is placed, can NOT be easily credited back and are handled on a case-by-case basis.

We understand that the supply chain does not work the same way, but over 90% of orders ship in 24-48 Hours tops. Please contact us for any reasons you wish, however in some cases we have to give our suppliers the time to ship your order, or get it your way, and there are always delays.

We are located in South Florida, any regular package can take up to 10 days for delivery or longer depending on your location. Please. be kind and have a little patience. we are NOT interested in taking advantage of you, or you taking advantage of us.

Contact Us: Anytime and for any reason at all:

Phone: 561-703-4544 / 561-241-0260 / Toll Fee: 1-866-WATER2U. Email us at suppoirt@superwater.com or everpurefilters4less@gmail.com.

We are out to earn your business responsibly and with your confidence. We have to earn it.

The above is our easily read, and easily understood policy, we have a longer and much more legally expressed policy inside the Shopify section of this site.

As mentioned, several times and just mentioned. We greatly appreciate earning your business properly and will always do our best to work with you, and not against you.

Need more help and understanding in any regard, please let us know ASAP.

Thank you,

Jacques@superwater.com **President / CEO and Owner for over 32+ years.

TERMS AND CONDITIONS:

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We want business properly, and we are 100% an "Authorized Representative and Authorized Dealer" for ALL OF our listed products as shown and as listed individually.

With your purchase of "ANY and ALL PRODUCTS" on / off our Superwater.com site by (YOU) the purchaser/user/buyer, 100% Agree to hold all the Sellers and Manufacturers we represent, including our own company, to be "100% Harmless and Not Responsible" of and for and all liabilities and damages indemnify, and agree to defend.

The purchaser/user/buyer (YOU) assume all responsibility for the use, and or uses of any product sold on or our site, and or through our site over the phone, in regard to any purchase by superwater.com and or by all of our affiliated companies, and for any of the products they offer.

It is the complete and sole responsibility of (YOU) t make the correct choice and order correctly.

Shipping Insurance: Shipping insurance is available at checkout, and we strongly recommend purchasing it to protect your order during transit. You are not being charged for shipping on most items, so please take advantage of the insurance. If you choose not to take the insurance, all sales are final. If there is any damage, we will do our best to work with you, but we cannot guarantee a return without insurance. It may have been damagedf in your posession.

15-Day Return Policy: We have a 15-day return policy. You have 15 days after receiving your item to request a return. Items must be returned in brand new, unused, and unopened condition, with tags and original packaging, along with your receipt or proof of purchase. We will not accept any returns after 30 days, no exceptions.

All returns require an RGA (Return Goods Authorization). Please call and email us first. Items sent back without an approved RGA will in most cases, not be accepted. Used items and or any case of a mental buyer's remorse, receive no credit under any circumstances.

How to Start a Return: Call us first, or Email, Text and make sure you follow up on a consistent basis please. We want to help you, but we can NOT be Mind Readers, and you are always the one who must be responsible for your order or your business.

We tend to get very busy and we greatly appreciate earning your business properly, your will always do our best to work with you, not against you, and we greatly appreciate earning your business properly and will always do our best to work with you, not against you. then please, repeatedly get in touch with us, and follow up by email text, and calls.

Once your RGA is approved, you are responsible for all return shipping costs, and the item must be sent back fully insured. Please....work with us. We greatly appreciate earning your business properly, your will always do our best to work with you, not against you.

Damages & Defective Items: Please inspect your order immediately upon receipt. If your item is defective, damaged, or incorrect, contact us right away / immediately if possible, with photos so we can evaluate the issue and make it right.

This is another reason we strongly recommend purchasing shipping insurance. If an item is proven defective, we will work with you to replace it. If you do not accept the insurance, which you do not have to do, it is a lot harder to help you.

Non-Returnable Items: The following cannot be returned:

Used filters and systems
Perishable goods
Custom or special-order items
Hazardous materials, flammable liquids, or gases
Sale items and gift cards
Freight-shipped items (**you are responsible for freight return costs)
Items no9 longer in their original packaging

If you are unsure whether your item is a special order, please contact us first before ordering.

Exchanges: Return the original item first after approval from us.

You will need approval or an ( RGA ) Once the return is accepted.

If it is accepted, place a separate order for the new item. Any and All RGA calls, may still be required even after the fact or delivery and in some cases, time frames. We will always work with you 100% on correct, and or replacement orders. It is not for us to take items back, especially ones we did not ship to you.

NOTE: If your order is way beyond 2+ weeks old after reception, or up to 30 days, possibly opened or damaged, in most cases, we can NOT account for it. It happens, as the item it was in your possession, and or we were not notified in time to make a claim or do an (RGA) and losses ate your responsibility, not ours.

Please call us with any questions before you order, you can do that easily. We love our clients and will answer and reply to any and all requests in reason and at any time. We look forward to earning your business properly always.

PLEASE KNOW: We greatly appreciate earning your business properly, your will always do our best to work with you, not against you.

It is very important you read company policies, and all company information, do your research, (called due-diligence), and never buy from any company that is not "Authorized" to sell a Brand to you, or possibly one you think, are trying to acquire after the fact. or have an issue with after the fact and never order from another company that is a 2nd party, example below, as they are mostly just re-sellers, and not Dealers with no permissions, or connected to Master Distributors for the goods you want, as every 3rd, 4th and even 5th party sellers are for buying and selling to make money and steal your money and or info, all types of goods., and all types of services.

You MUST read the Policies for everything these days, and be able to contact all contacts involved, with your questions.

If you do not so your due diligence, ordering from "ANYPLACE", and or you CAN NOT pull up Proper and Credible info it can be big trouble.

In 2026-2027 ID theft, CC Theft and Fraud is constantly on the rise, and it is very easy to have your information and money stolen and you may never see your order or your money back.

We are easily searched, online and directly for references if needed, and have been in Business since mid 1995, and ESTABLISHED as a S Corporation May 6th 1996. We can prove it.

Refunds: Once we receive and inspect your return in brand new condition, we will notify you of approval. Please note:

Store credit is issued in most cases and in (Most Cases), and when possible, a credit to your account is given first as expressed. We do not charge for shipping and can NOT recover those costs once an order is ever delivered. We have already contacted you and expressed our policy, especially when discounts have already been extended and expressed. PLEASE: Check our cancellation and return policy please.
Orders placed in error on your end will receive store credit only towards a new purchase, w/ no cash refunds in most cases. Note: If we do decide to credit you or your organization back, as it is our discretion to take or cancel your order at any time if we must, and our given right as expressed in greater detail, in the Legal Disclosures section or our site with Shopify for any and all orders placed off our site and at any time. **Please know: Most orders under $100 we do not accept back or credit back.
If a refund to your original payment method is approved from us, it is limited based on the circumstances involved, and in some cases, we must require at least a minimal, 10% for bank and Credit Card fees, and we ask you kindly, please allow us at least 7-10 business days to comply with your wishes. As well, it is your bank (and not us) even if we have already completed your credit, for an exchange, return and refund etc..., that can literally take up to 90+ days to investigate, as financial institutions have even greater power these days to do as they will, hold your money and or do a return. **We are NOT your bank.
No, and please know, depending on your banking relationship, that is not always the case, but today more than ever, the Banking Institutions, and Credit Companies, have so much power, they can do whatever they want.
They change terms monthly, or week, and you do and or continue to do business with them, based on the terms and agreements you already agreed to, and they have laid forth, between you and your financial institution, and they have their own terms regardless. EX: We deal with Shopify, and they collect on us daily, the bigger the order, the greater the fees and commissions. 100% fact.
Hence, please know, it may take additional time to post a credit or refund to your account, and no matter the purchase, (you are the responsible party always) for your order, and any order.
We express this to almost every client daily, make calls and reach out in most cases right after any order is placed, and we will go out of our way to help you know if an order is a ("Special Order, or Easily Cancelled") as it also effects us too, which is in most cases unfair and un-warranted on this end, for a penny, a pound even for orders that may be over or $100K on an order. everyone pays.
In too many cases, (**FACT) we have to pay bigger fees even if a client changes their mind later, and or makes the decision to buy someplace else and or from someone else, Even in as little as 24 Hours, even on the same day after placing an order, from older, well known and trusted 2nd parties well known to buyers, and even ud as sellers, (Ebay,Walmart, Amazon etc....) and then there are worse cases, 3rd, 4th or 5th party sellers. Professionally, we do not like to deal with companies that take advantage of people, we are truly not familiar with and or have already had too many issues with over the years. We have dropped many a product line for the same reason, we no sell items we used to for this very reason.
Hence, it is our right a seller, and a buyer, to cancel your order at any time if we sense we are being taken advantage of, (Please read our own Legal Disclosures Policy), and if possible, please, the Shopify Policy we agreed to w/ Shopify, that goes into much greater detail. as we will not be held responsible, as we also have been easily taken advantage of.
Please check any and every other Company Policies, and know, everyone is at risk today, on every end or the spectrum. NOTE: You can always Email, Call, Text, and check out any and every business, and or individuals involved, in every industry today, long before you order anything, or agree to anything. One time is enough to agree to anything and then find out later, you made an error in judgement. as we know it happened daily, as it only takes one time to make a costly mistake, and yes, we can tell you stories as well. We deal with enough Fraud as it is. It is too expensive and costs a small fortune.
Please. Do your research! Ask questions first, well before you order anything. If not just for your own "Peace of Mind" do for your own protection, and protect your information, and only deal with reputable companies that do not sell your information etc...., as we also, do not want to be burned or taken advantage of either and again, even we have to deal with these same issues on all ends of the spectrum in 2026 - 2027 and beyond.
If more than 15 business days have passed since you received approval from us at superwater.com for approval, please contact us repeatedly, and or immediately and directly.

Restocking Fees: All accepted general returns are subject to a minimal 35%-50% restocking fee (insurance must be pre-paid). We pay the same fees.

Special order items carry an additional 10% restocking fee, if we must do any return, and any order over 15+ days. Be it cancellations and or Exchanges, you will be held accountable as this is our Policy, Regardless, we will work with you as we do want to earn your business properly.

Coupons: Coupons and discounts ("must be applied") before placing your order.

We can NOT apply coupons after an order is submitted shopify does not allow for it, they account for everything.

Check our Company Shopify Policy as well. please.

We are always available in every way, and if we have given you any discounts towards any order, in order to earn your business properly, in most cases, via call or email reply, all of the above paragraphs in some form or fashion above in this section, has already been mentioned to you the buyer. 100%, and in every case.

Freight & Large Items: We do not ship most larger, heavier, or freight items to residential addresses without prior arrangement. We literally pay more to drop ship over 99% of all items. We will notify you if this applies to your order, and you may decline if there are additional costs to ship your order, especially to a residential address, or out of the USA, we will contact you, as costs are 3X as large, or larger sadly, too often, thi8s is always the case today. Shipping is not what it used to be, Hence, to do so, we take the time to contact you, and you must agree to the terms as expressed, or decide to cancel your order.

Since we do this in a matter of 24 to 48+ hours, you must agree to it first, and we will send you a bill for that cost electronically that must be paid before we can ever place your order. Hence, there is more incentive for us to give you Free Shipping, and we do, yet there are cases, in which we can NOT do so.

Supply Delays: If you are concerned about a supply delay, please contact us immediately.

Orders over 14 days past, or any order over 24 to 48 hours, after the order is placed, can NOT be easily credited back and are handled on a case-by-case basis.

We understand that the supply chain does not work the same way, but over 90% of orders ship in 24-48 Hours tops. Please contact us for any reasons you wish, however in some cases we have to give our suppliers the time to ship your order, or get it your way, and there are always delays.

We are located in South Florida, any regular package can take up to 10 days for delivery or longer depending on your location. Please. be kind and have a little patience. we are NOT interested in taking advantage of you, or you taking advantage of us.

Contact Us: Anytime and for any reason at all:

Phone: 561-703-4544 / 561-241-0260 / Toll Fee: 1-866-WATER2U. Email us at suppoirt@superwater.com or everpurefilters4less@gmail.com.

We are out to earn your business responsibly and with your confidence. We have to earn it.

The above is our easily read, and easily understood policy, we have a longer and much more legally expressed policy inside the Shopify section of this site.

As mentioned, several times and just mentioned. We greatly appreciate earning your business properly and will always do our best to work with you, and not against you.

Need more help and understanding in any regard, please let us know ASAP.

Thank you,

Jacques@superwater.com **President / CEO and Owner for over 32+ years.) to find the correct water treatment system, piece of equipment, correct product, and or correct filters etc..., for your needs, and your own desired result and use.

Yes,.... If need be, we can and will offer some solutions to your home and or business common water conditions and problems, we will try to help you 100% to the best of our ability. We WILL NOT make the actual purchase decision for you in regards to any of your equipment needs and or desires, and or for any purchase decision you do decide to make, even with our over 32+ years of Experience and Knowledge.

We WILL NOT EVER be held responsible for your Purchase Decision in any way, shape, or form, even if it was possibly based in part on our personal recommendation.

**PLEASE NOTE: We do not share any liability or responsibility with / for any manufacturers product, for failures and or damages that can be caused by inept water products, or any inept work performed in regard to any installation, and or by the possibility of damage or failure by an incorrect installation, and or, by the usage of any such products that may result in a less than desired outcome by (YOU) the purchaser.

As a Buyer and or Customer of Superwater.com (YOU) with your order placed, completely agree to hold us, and or our affiliates completely harmless and not responsible for any and all damages you may possibly incur whatsoever, caused by anything whatsoever, even by an act of G-D, albeit improper system construction, or by manufacturer error, design defect, installation complications, proper and or improper operation, proper and or improper use.

All Equipment Purchases are recommended to be installed with the Proper Equipment as recommended, and by Completely Licensed Professionals in order to control, and or reduce incoming water pressure and use.

Superior Water Systems Co Inc., Superwater.com is entirely "NOT Responsible" for your purchase, and or purchase decision, nor are we financially liable for any water damage, property damage, or personal injury, be it direct, or indirect, and for any issue that may occur from even normal and correct use of the products we sell through our Superwater.com site, and or here through our local facility, we will not be held responsible for possible catastrophic failure of the products we sell, and any failure to properly connect the units to the water supply lines, and or failure to understand and observe the proper water pressure ratings and requirements for these units is not our responsibility. ***If you purchase any equipment, you do so in complete agreement and knowledge of ALL these terms listed above, and below.

Superwater.com has "Zero Liability" toward any work, and or plumber's fees, and or any extraneous bills, for any or all plumbing work and connecting of any of the water filtration and or water related equipment we stock and or sell, the responsibility to find a competent and fair plumber and or handyman service is all yours, and yours alone.

Most all Superwater.com products are intended for a professional installation and or completion. We can help you walk through most installations if you wish to do it yourself, but please do not attempt to do work you are not comfortable in doing.

We already offer low enough prices, with discounted and insured shipping costs, that you should be more than happy in hiring a competent professional to do the required task you need to have completed. **This is especially important when connecting any equipment to a high-pressure water line. Please....always check all connections, and check for minor for leaks periodically.

Your purchase is your responsibility:

please make sure your order is correct and your address is correct, and if NOT, let us know immediately.

SHIPPING FEES AND METHODS:

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Most, but "NOT ALL" orders purchased off our website superwater.com are Shipped Free, or at a Minimal Cost. We Drop Ship over 99%+ of our orders Direct from or Master Distributors, and Companies we Represent, as current Shipping Costs have become Extremely overbearing, and we DROP SHIP in an effort to save you $$$.

Jacques Lobato - President
Superior Water Systems Co,. Inc.
20119 N. Key Drive,
Boca Raton, Florida 33498
561-241-0260

**As a Special to our Clients, ***We currently offer some of the very Lowest Prices Online and 100% Free FedEx, UPS, and USPS Priority Mail Shipping.

"MOST" & "NOT ALL" Water Filter Orders and Equipment on our Superwater.com Site, and those costs and or fees are listed as given as indicated inside the Product Listings themselves as all Products are shipped 100% INSURED for the Products shown, to anywhere in the Lower Continental 48 US States. AK and HI have Higher Shipping Costs.

Freight Shipping carry higher fees to and Homes and NON BUSINESS LOCATIONS. We will inform you of any additional costs in needed.

**PLEASE NOTE: The FREE GROUND SHIPPING OPTION is given as a Special where applicable to all of our Continental 48 State USA Customers and is GIVEN ONLY for those Products Listed as Shown in the Description for the item Purchased w/ FREE SHIPPING.

Please be aware, The Free Shipping Option **DOES NOT APPLY TO EVERY COMPANY PRODUCT AND LISTING WE HAVE, in most cases, we offer "Classification Fees" (**that are Added Post Sale) that are based on a Standard Shipping Fee per Order, and or Per Item, as Described.

**Please Check the Listing / Description of your Product Purchase before ordering, and or please, CALL US FIRST to see if Post Sale Fees Apply and where FREE SHIPPING is given an Option as Listed and or Given.

Again, If possible, please call us before you place your order to ask for Free Shipping. YES...., ***WE WILL WORK WITH ANY CLIENT TO GIVE THEM THE LOWEST POSSIBLE SHIPPING COSTS AVAILABLE.

***IMPORTANT SHIPPING NOTE: As of **January 2025, FedEx, UPS and The USPS, ALL have Changed and Adapted "New Security Features" and "Raised Costs for All Larger Metal, and Electronic Shipments". **We must also Require "Signature Delivery" for all orders that now require higher Shipping Fees, and where Possible Damage can happen in the Shipping Process and, this applies for all Electronic Equipment. We do this in order to insure "Your Safety and Security" and also, for a "Proper Reception of ( YOUR ) Order w/ NO FRAUD and NO DAMAGES incurred".

***Due to these changes in "Product Shipping and Insurance Coverage is now required" for **All System Shipments, Including, but "Not Limited To ALL Water Systems, Pressure Coolers, Freight and ALL Over-sized Shipments".

***These "POST SALE SHIPPING FEES" are applied as expressed and are Added Post Sale (**We do this to save our clients the most amount of $$$ possible and protect their purchase).

These Discounted Fees are Based on Weight, Size and Destination Costs, and **WILL BE ADDED AS IT IS INDICATED ON THE ACTUAL PRODUCT PAGES INSIDE THE DESCRIPTIONS FOR THE PRODUCT LISTING AS GIVEN, and are added for ALL Systems and Larger Purchase Equipment Shipments that are NOT Shipped for Free.

PLEASE NOTE: "Post Sale Fees" may be "Added on your Invoice Post Sale" as you will receive a Final Total Invoice. and Updated Email once we clear your order for Shipping.

***VERY IMPORTANT NOTE ( # 2 ): *** Due to the dynamic nature of the ever changing marketplace, "WE ARE NOT RESPONSIBLE" for how Advertising Companies like GOOGLE, YAHOO, BING, MSN, and or ANY OTHER Search Company may show our many thousands of ads, and or listings on the internet, and please be aware, we have "NO CONTROL OVER THESE MASSIVE CORPORATIONS FOR THEIR PRODUCT SUBMISSION AND PERTAINING TO OUR OR LISTING FEED".

At times, you may actually see a lower price, and or even "Free Shipping" on Products and in Listings that are NOT shipped for Free.

***PLEASE NOTE: We have changed our settings and policy as required and as needed for the products and companies we represent, but we CAN NOT control internet or the web content shown, and or how our products are displayed, and or as shown by the massive number of Search Engines and companies involved in out Listings

Hence, we will ask you via Email, and or by Phone, "Do you want a Partial Shipment?, and or, Do we have permission to cover that cost?"....if not, we ask you kindly wait for your order to ship in Full, Complete, and as Ordered and for Free Shipping. Many Larger orders can take from 4 to 6 weeks to ship, so please have Patience.

Please.....Call us immediately with any questions you may have in regards to any and all shipping costs.

RETURN EXCHANGE AND REFUND POLICY: