Refund policy
Shipping insurance is available at checkout — we strongly recommend purchasing it to protect your order during transit. You can request NOT to take the insurance on this item, but in that case, all sales are final. If there is any damage, we will work with you, but we highly recommend you take the insurance.
To be eligible for a return, we do require an RGA ( Return Goods Authorization ) your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and a requrn request must be with in 14 days of receipt.
To start a return, you can contact us at everpurefilters4less@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at everpurefilters4less@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, we need Proof so that we can evaluate the issue and make it right.
This is also the reason we request you take the insurance, if not, we can not account for Returns, as we do not charge tax or Shipping fees.
Exceptions / non-returnable items:
Certain types of items cannot be returned, like perishable goods, we can not take back used Filters and Systems, custom products (such as special orders or personalized items.. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you do order a new item that is correct, yes, 100% we will work with you.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at everpurefilters4less@gmail.com.
PLEASE NOTE: We have a 15-day MAX return policy, which means you have 315 days after receiving your item to request a return. Items MUST be Returned in NEW and Unused Condition. We will not accept ANY RETURN items over 30 days. No insurnce, all sales are final.
NOITE: We give 100% FREE SHIPPING w/ COUPONS on most ALL ITEMS so if we have to deal with specific returns, we do have to recover at least 35%-50% on Most Items, and an additional 10% additional on Special Order Items.
If you wish to know if your item is a "special order" item you must call us first please. Or, at least email us and contact us before ordering.
PLEASE NOTE: COUPONS MUST BE IMPLIMENTED BEFORE ORDERING.
If your order was an error on your end, we will 100% give you a store credit to be used for your return, we no longer issue money back, as we do not charge shipping and we can NOT be held accountable for orders entered in error. Used items receive NO CREDIT as we can NOT accept used items. Items that come back damaged also will not be aceptable for return.
To be eligible for a return, your item must be in the same BRAND NEW / UNUSED condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
PLEASE NOTE: If your item is defective or unused, you will need to contact us for an RGA (Return Goods Authorization). You need to call and email us in regard to your return. We will work with you. Please Email First and Call Us as well.
To start a return, we would greatly appreciate a Phone Call first, and a secondary Email, and you also need to contact us at everpurefilters4less@gmail.com, or Support@superwater.com
If your return is accepted for an RGA, you will be responsible for the return fees, and we require you to send the item back on your end fully insured. as well as instructions on how and "where to send your package". Items sent back to us without first requesting a return will not be accepted. We do not accept back used items and not credit you back for any used items.
We have a 14-day return policy, which means you have 14 Days, with insurance taken. After that, we have no responsibility with your order, yet, special circumstances will be taken in to account.
Again, To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at everpurefilters4less@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at everpurefilters4less@gmail.com.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds: ( If Possible )
We will notify you once we’ve received and inspected your return, in Brand New condition, we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too..
If more than 15 business days have passed since we’ve approved your return, please contact us at everpurefilters4less@gmail.com.
We will work with you if an item is proven defective, in those cases, we will work with you to replace the item.
AGAIN: You can always contact us for any return question at everpurefilters4less@gmail.com, or Support@superwater.com
Damages and issue
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please take the insurance on your item, if not, we can NOT guarantee a return.
Refunds
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at everpurefilters4less@gmail.com.
Please If you must make a return, make sure the items are returned in "brand new" and unopened condition, we can NOT recover any shipping funds, and will only offer store credit as applicable. As well, for all Returns we NEED and RGA Approval First. If you have any questions, please contact us before ordering anything.
All General Returns if accepted are subject to a 35% - 50% Fee with insurance pre paid. Thank you,
We do not ship to Homes for most Larger and Freight items most products we sell for insurance reasons. Hence we drop ship over 99% of all items.
If you are concerned about supply delays, ***please contact us immediately. Orders over 14 days can NOT be credited back and are dealt with based on your issue. We will work with any clients.
Thank you,
- Jacques Lobato
everpurefilters4less@gmail.com
or
support@superwater.com
or
Jacques@superwater.com
Please call # 5617034544 / 5612410260
Jacques Lobato
Superior Water Systems
20119 N. Key Dr
Boca Raton FL 33498
561-703-4544
Please email and call us.
You can always contact us for any return question at everpurefilters4less@gmail.com. or at Support@superwater.com
We greatly appreciate your business, and this is our policy for all items, however, we will always try and work to help you regardless.