Refund policy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return, we do collect CC Fees based on your Payment, outside of Florida, we do not charge any Tax, and in most all cases shipping is Free. ( exceptions apply )

To be eligible for a return, we do require an RGA ( Return Goods Authorization ) your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at everpurefilters4less@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at everpurefilters4less@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, we need Proof so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, we can not take back used Filters and Systems, custom products (such as special orders or personalized items.. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at everpurefilters4less@gmail.com.

PLEASE NOTE: We have a 14-day MAX return policy, which means you have 30 days after receiving your item to request a return. Items MUST be Returned in NEW and Unused Condition. We will not accept ANY RETURN items over 30 days.

NOITE: We give 100% FREE SHIPPING w/ COUPONS on most ALL ITEMS so if we have to deal with specific returns, we do have to recover at least 35% on Most Items, and an additional 10% additional on Special Order Items.

If you wish to know if your item is a "special order" item you must call us first please. Or, at least email us and contact us before ordering.

PLEASE NOTE: COUPONS MUST BE IMPLIMENTED BEFORE ORDERING.

If your order was an error on your end, we will 100% give you a store credit to be used for your return, we no longer issue money back, as we do not charge shipping and we can NOT be held accountable for orders entered in error. Used items receive NO CREDIT as we can NOT accept used items.

Again, We do have to cover 35% for restocking in the event was accept your Return. Special order items need an RGA (Return Goods Authorization) and are subject to an additional 10% FEE. THis ios for ALL ITEMS ORDERED.

To be eligible for a return, your item must be in the same BRAND NEW / UNUSED condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

PLEASE NOTE: If your item is defective or unused, you will need to contact us for an RGA (Return Goods Authorization). You need to call and email us in regard to your return. We will work with you. Please Email First and Call Us as well.

To start a return, we would greatly appreciate a Phone Call first, and a secondary Email, and you also need to contact us at everpurefilters4less@gmail.com, or Support@superwater.com

If your return is accepted, you will be responsible for the return fees, and we require you to send the item back on your end fully insured. as well as instructions on how and "where to send your package". Items sent back to us without first requesting a return will not be accepted. We do not accept back used items and not credit you for a used item, yet 100%

We have a 14-day return policy, which means you have 30 days after receiving your item to request a return. After that, we have no responsibility with your order, yet, special circumstances will be taken in to account.

Again, To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at everpurefilters4less@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at everpurefilters4less@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will work with you if an item is proven defective, in those cases, we will work with you to replace the item.

AGAIN: You can always contact us for any return question at everpurefilters4less@gmail.com, or Support@superwater.com

Damages and issue
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please take the insurance on your item, if not, we can NOT guarantee a return.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as Used Water Filters, Faucets and or Ice Machines, Water Coolers and other Equipment....You will need an RGA and reason for the return). In most cases we can only offer a store credit back to be used on am future purchase. Call with any questions. Please take the insurance option to protect your order.

NOTE: custom products (such as special orders or personalized items), and personal care goods (such as the Equipment Listed Above). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

***Unfortunately, we cannot accept returns on sale items, **USED ITEMS, store credits or credit back in gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method normally within 10 business days. Again, please take the insurance so we have NO ISSUES with your order or Return.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at everpurefilters4less@gmail.com.

Please If you must make a return, make sure the items are returned in "brand new" and unopened condition, we can NOT recover any shipping funds, and will only offer store credit as applicable. As well, for all Returns we NEED and RGA Approval First. If you have any questions, please contact us before ordering anything.
All General Returns if accepted are subject to a 35% Fee with insurance paid. Thank you,

We do not ship to Homes for most Larger and Freight items most products we sell for insurance reasons. Hence we drop ship over 99% of all items.

If you are concerned about supply delays, ***please contact us immediately. Orders over 14 days can NOT be credited back and are dealt with based on your issue. We will work with any clients.

Thank you,
- Jacques Lobato

everpurefilters4less@gmail.com

support@superwater.com

Jacques@superwater.com

Please call # 5617034544 / 5612410260

Again, To be eligible for a return, your item must be in the same condition with in 14 days of receipt that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt, email, or proof of purchase.

To start a return, you can contact us at . Please note that returns will need to be sent to the following address:

Jacques Lobato

Superior Water Systems

20119 N. Key Dr

Boca Raton FL 33498

561-703-4544

Please email and call us.

Again, If your return is accepted, we’ll send you a RGA return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at everpurefilters4less@gmail.com. or at Support@superwater.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right, Please accept the insurance policy for your order.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, is to complete and make make a separate purchase for the new item.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at everpurefilters4less@gmail.com, or Support@superwater.com

We greatly appreciate your business, and this is our policy for all items, however, we will always try and work to help you regardless.

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Refund policy