Refund policy

Return, Exchange & Refund Policy:

Shipping Insurance: Shipping insurance is available at checkout and we strongly recommend purchasing it to protect your order during transit. You are not being charged for shipping on most items, so please take advantage of the insurance. If you choose not to take the insurance, all sales are final. If there is any damage, we will do our best to work with you, but we cannot guarantee a return without insurance.

15-Day Return Policy: We have a 15-day return policy. You have 15 days after receiving your item to request a return. Items must be returned in brand new, unused, and unopened condition, with tags and original packaging, along with your receipt or proof of purchase. We will not accept any returns after 30 days, no exceptions.

All returns require an RGA (Return Goods Authorization). Please call and email us first. Items sent back without an approved RGA will in most cases, not be accepted. Used items and or any case of a mental buyer's remorse, receive no credit under any circumstances. 

How to Start a Return: Call us first, or Email, Text and make sure you follow up on a consistent basis please. We want to help you, but we can NOT be Mind Readers, and you are always the one who must be responsible for your order or your business.

We tend to get very busy and we greatly appreciate earning your business properly, your will always do our best to work with you, not against you, and we greatly appreciate earning your business properly and will always do our best to work with you, not against you. then please, repeatedly get in touch with us, and follow up by email text, and calls.

Once your RGA is approved, you are responsible for all return shipping costs, and the item must be sent back fully insured. Please....work with us. We greatly appreciate earning your business properly, your will always do our best to work with you, not against you.

Damages & Defective Items: Please inspect your order immediately upon receipt. If your item is defective, damaged, or incorrect, contact us right away / immediately if possible, with photos so we can evaluate the issue and make it right.

This is another reason we strongly recommend purchasing shipping insurance. If an item is proven defective, we will work with you to replace it. If you do not accept the insurance, which you do not have to do, it is a lot harder to help you.

Non-Returnable Items: The following cannot be returned:

  • Used filters and systems
  • Perishable goods
  • Custom or special-order items
  • Hazardous materials, flammable liquids, or gases
  • Sale items and gift cards
  • Freight-shipped items (**you are responsible for freight return costs)
  • Items no9 longer in their original packaging

If you are unsure whether your item is a special order, please contact us first before ordering.

Exchanges: Return the original item first after approval from us. 

You will need approval or an ( RGA ) Once the return is accepted.

If it is accepted, place a separate order for the new item. Any and All RGA calls, may still be required even after the fact or delivery and in some cases, time frames. We will always work with you 100% on correct, and or replacement orders. It is not for us to take items back, especially ones we did not ship to you.

NOTE: If your order is way beyond 2+ weeks old after reception, or up to 30 days, possibly opened or damaged, in most cases, we can NOT account for it. It happens, as it was in your possession and or we were not notified in time to make a claim, or do an (RGA)b and losses ate your responsibility, not ours.

Please call us with any questions before you order, you can do that easily. We love our clients and will answer and reply to any and all requests in reason and at any time. We look forward to earning your business properly always.

PLEASE KNOW: We greatly appreciate earning your business properly, your will always do our best to work with you, not against you.

It is very important you read company policies, and all company information, do your research, (called due-diligence), and never buy from any company that is not "Authorized" to sell a Brand to you, or possibly one you think, are trying to acquire after the fact. or have an issue with after the fact and never order from another company that is a 2nd party, example below, as they are mostly just re-sellers, and not Dealers with no permissions, or connected to Master Distributors for the goods you want, as every 3rd, 4th and even 5th party sellers are for buying and selling to make money and steal your money and or info, all types of goods., and all types of services.

You MUST read the Policies for everything these days, and be able to contact all contacts involved, with your questions.

If you do not so your due diligence, ordering from "ANYPLACE", and or you CAN NOT pull up Proper and Credible info it can be big trouble.

In 2026-2027 ID theft, CC Thefta,md Fraud is constantly on the rise, and it is very easy to have your information and money stolen and you may never see your order or your money back.

We are easily searched, online and doirectly for refrences if needed, and have been in Business since mid 1995, and ESTABLISHED as a S Corporation May 6th 1996. We can prove it.

Refunds: Once we receive and inspect your return in brand new condition, we will notify you of approval. Please note:

  • Store credit is issued in most cases and in (Most Cases), and when possible, a credit top your account is given first as expressed. We do not charge for shipping and can NOT recover those costs once an order is ever delivered. We have already contacted you and expressed our policy, especially when discounts have already been extended and expressed. PLEASE: Check our cancellation and return policy please. 
  • Orders placed in error on your end will receive store credit only towards a new purchase, w/ no cash refunds in most cases. Note: If we do decide to credit you or your organization back, as it is our discretion to take or cancel your order at any time if we must, and our given right as expressed in greater detail, in the Legal Disclosures section or our site with Shopify for any and all orders placed off our site and at any time. **Please know: Most orders under $100 we do not accept back or credit back.
  • If a refund to your original payment method is approved from us, it is limited based on the circumstances involved, and in some cases, we must require at least a minimal, 10% for bank and Credit Card fees, and we ask you kindly, please allow us at least 7-10 business days to comply with your wishes. As well, it is your bank (and not us) even if we have already completed your credit, for an exchange, return and refund etc..., that can literally take up to 90+ days to investigate, as financial institutions have even greater power these days to do as they will, hold your money and or do a return. **We are NOT your bank.
  • No, and please know, depending on your banking relationship, that is not always the case, but today more than ever, the Banking Institutions, and Credit Companies, have so much power, they can do whatever they want.
  • They change terms monthly, or week, and you do and or continue to do business with them, based on the terms and agreements you already agreed to, and they have laid forth, between you and your financial institution, and they have their own terms regardless. EX: We deal with Shopify, and they collect on us daily, the bigger the order, the greater the fees and comissions. 100% fact.
  • Hence, please know, it may take additional time to post a credit or refund to your account, and no matter the purchase, (you are the responsible party always) for your order, and any order.
  • We express this to almost every client daily, make calls and reach out in most cases right after any order is placed, and we will go out of our way to help you know if an order is a ("Special Order, or Easily Cancelled") as it also effects us too, which is in most caes unfair and nn-warranted on this end, for a penny, a pound even for orders that may be over or $100K on an order. everyone pays.
  • In too many cases, (FACT) we have to pay bigger fees even if a client changes their mind later, and or maskes the decision to buy someplace else and or from someone else, Even in as little as 24 Hours, even on the same day after placing an order, from older, well known and trusted 2nd parties well known to buyers, and even ud as sellers, (Ebay,Walmart, Amazon etc....) and then there are worse cases, 3rd, 4th or 5th party sellers. Professionally, we do not like to deal with companies that take advantage of people, we are truly not familiar with and or have already had too many issues with over the years. We have dropped many a product line for the same reason, we no sell items we used to for this very reason.
  • Hence, it is our right a seller, and a buyer, to cancel your order at any time if we sense we are being taken advantage of, (Please read our own Legal Disclosures Policy), and if possible, please, the Shopify Policy we agreed to w/ Shopify, that goes into much greater detail. as we will not be held responsible, as we also have been easily taken advantage of.
  • Please check any and every other Company Policies, and know, everyone is at risk today, on every end or the spectrum. NOTE: You can always Email, Call, Text, and check out any and every business, and or individuals involved, in every industry today, long before you order anything, or agree to anything. One time is enough to agree to anything and then find out later, you made an error in judgement. as we know it happened daily, as it only takes one time to make a costly mistake, and yes, we can tell you stories as well. We deal with enough Fraud as it is. It is too expensive and costs a small fortune.
  • Please. Do your research! Ask questions first, well before you order anything. If not just for your own "Peace of Mind" do for your own protection, and protect your information, and only deal with reputable companies that do not sell your information etc...., as we also, do not want to be burned or taken advantage of either and again, even we have to deal with these same issues on all ends of the spectrum in 2026 - 2027 and beyond.
  • If more than 15 business days have passed since you received approval from us at superwater.com for approval, please contact us repeatedly, and or immediately and directly.

Restocking Fees:  All accepted general returns are subject to a minimal 35%-50% restocking fee (insurance must be pre-paid). We pay the same fees.

Special order items carry an additional 10% restocking fee, if we must do any return, and any order over 15+ days. Be it cancellations and or Exchanges, you will be held accountable as this is our Policy, Regardless, we will work with you as we do want to earn your business properly.

Coupons: Coupons and discounts ("must be applied") before placing your order.

We can NOT apply coupons after an order is submitted shopify does not allow for it, they account for everything.

Check our Shopify Policy as well. please.

We are always available in every way, and if we have given you any discounts towards any order, in order to earn your business properly, in most cases, via call or email reply, all of the above paragraphs in some form or fashion above in this section, has already been mentioned to you the buyer. 100%, and in every case.

Freight & Large Items: We do not ship most larger, heavier, or freight items to residential addresses without prior arrangement. We literally pay more to drop ship over 99% of all items. We will notify you if this applies to your order, and you may decline if there are additional costs to ship your order, especially to a residential address, or out of the USA, we will contact you, as costs are 3X as large, or larger sadly, too often, thi8s is always the case today. Shipping is not what it used to be, Hence, to do so, we take the time to contact you, and you must agree to the terms as expressed, or decide to cancel your order. 

Since we do this in a matter of 24 to 48+ hours, you must agree to it first, and we will send you a bill for that cost electronically that must be paid before we can ever place your order. Hence, there is more incentive for us to give you Free Shipping, and we do, yet there are cases, in which we can NOT do so.

Supply Delays: If you are concerned about a supply delay, please contact us immediately.

Orders over 14 days past, or any order over 24 to 48 hours, after the order is placed, can NOT be easily credited back and are handled on a case-by-case basis. 

We understand that the supply chain does not work the same way, but over 90% of orders ship in 24-48 Hours tops.  Please contact us for any reasons you wish, however in some cases we have to give our suppliers the time to ship your order, or get it your way, and there are always delays.

We are located in South Florida, any regular package can take up to 10 days for delivery or longer depending on your location. Please. be kind and have a little patience.  we are NOT interested in taking advantage of you, or you taking advantage of us.

Contact Us: Anytime and for any reason at all: 

Phone: 561-703-4544 / 561-241-0260 / Toll Fee: 1-866-WATER2U. Email us at suppoirt@superwater.com or everpurefilters4less@gmail.com. 

We are out to earn your business responsibly and with your confidence. We have to earn it.

The above is our easily read, and easily understood policy, we have a longer and much more legally expressed policy inside the Shopify section of this site.

As mentioned, several times and just mentioned. We greatly appreciate earning your business properly and will always do our best to work with you, and not against you.

Need more help and understanding in any regard, please let us know ASAP.

Thank you,

Jacques@superwater.com **President / CEO and Owner for over 32+ years.