Shipping policy

IMPORTANT: SUPERWATER.COM SHIPPING / DELIVERY and INSURANCE POLICY with excellent information included: (Please Read Carefully) 

1, If you have any questions at all, please contact us first, the phone is not always the best option, remember that please.

A line can always be busy, and the company is around, and leaving a phone message is always not the best option, as sadly, I personally get over 15+ messages left per day, and they are not always clear calls, and too often is a waste of time for us to deal with as they are NOT legitimate calls either.

If you have a legitimate need for an item to be overnighted, the costs are astronomical these days. 3 to 5 times more expensive than they cost back in 1995 when we first started. For us here at Superwater.com, we stopped making a promise for more expensive services a long time ago, but we will always work with you to do so.

Let us know first please. Give us a chance to respond. Thank you.

AS YOU KNOW: Products and Prices for everything keep going up, yet, we try to stay as competitive as possible giving you "Piece of Mind".

These days, and truthfully 100% YES, there is an incredible amount of spam calls, bad cell phones and today, most of these items in emails look legit, even items priced online, promotional emails, included are for too many companies, as everything for sale, or, you are already being scammed or lied too, if not, most items we use, are just listening devices, and or collection devices for companies that know how to gather and sell information.

AI (artificial Intelligence) has been around for well over 15+ years, it is only new to people who watch the news, etc.

WE WILL NEVER SELL YOUR INFORMATION. THAT IS A GUARANTEE AND 100% FACT.

The lowest price is not always the lowest price. You may end up paying a much higher price in the end. 

Read company policies, look for responsible parties, and if anything does not look right. You have a G-D given right to do your research. The information goes both ways.

The amount of information online can be used to help you and will also help you know who you are ordering from. You would not give your hard earned money to anyone or any company knowingly, that you do not know, or did not ever do business with.

Preferably it is in your advantage never to just click and run. Too much email goes to Spam every day. 

Check your Spam, and Promotional Folders daily. 

One bad email address or a mistaken address, please be aware, we are not responsible for other companies, so we appreciate you placing your order online on your own, with us, and we will always make sure within a few minutes or more, you get a Confirmation for your order. Yes, in too many cases, orders do not go through, and when they do, you may miss it, or mistakenly have sent us an old, or bad email or shipping address. So be careful in filling out all spaces needed forms for orders please.

Again, too many emails end up in places you may never look at daily, and very sadly Fraud, Phishing Scams, Malicious Software, and Hackers are a real thing, even for us. Everyone has been burned these days at one point or another. It can happen a lot less if you are careful.

Fake companies, even legitimate ones, too many that are not connected to the items they sell, etc, can come and go, and you will have lost out completely, and because you did not do your homework, you will feel slighted, and taken advantage of, and that may not always be the case. We do NOT want it for you or us. We are consumers as well at Superwater.com

If you contact 100% we will respond back, and we really do care about earning your business properly at Superwater.com.

In too many cases, please be aware we can NOT ever guarantee on time delivery ever on most anything anymore. 

We can not make any claims we can deliver anything on time. Those days are long gone.

The holidays, summer months, and winter months, vacation days, delays in items coming in to our Suppliers and Master Distributors, items that are going out, or coming in can always change.

Any time after Thanksgiving, and into the 2nd week of January The Summers and or the End of the Year are the hardest for every company for Shipping and Delivery, very tricky for us.

FOR EXAMPLE: If and when we ship an item from South Florida to the West Coast of the USA in some cases, and in too many cases, it can take much longer for a delivery, weather permitting, natural disasters or just general issues can delay orders, Regardless, we are not invisible to you either.

Just because it says, you will have your item in a specified time frame, does not matter.

Please accept our apologies here, it is just a fact, but the desire to take advantage of you even by the larger companies is a bigger issue these days. 

We do not want you to get burned, WE DO NOT WANT TO GET BURNED. 

We have less power to cancel and stop shipments.

Again, if you have any questions, please do not be afraid to pick up the phone, text or email us, we have more than just a few ways to be contacted and we do not ever want unhappy clients. 

We LOVE excellent reviews and work very hard to earn them. 

We ship from South Florida, and please know, we do NOT own the Shipping Companies we use, and their costs have also increased their costs, and also, do not care about us, or you. WE CARE.

For Example: If you pay additional taxes, and fees, or you end up paying a higher price in the end, ior your information gets compromised, your item is stolen. we can no longer be held responsible. 

In most cases, over 90% of our items do go out within 24 toi 48 Hours of being Placed.

PLEASE NOTE: Our products do NOT SHIP FREE, and most orders off out website, as a seasoned 33 Year+ "Local Business", Master Distributor", and "Authorized Dealer" for 99% of ALL ITEMS WE OFFER and SELL, have a lower cost shipping option now more than ever, even with the insurance offered, even more than like in the old days. when we did charge for shipping. You are getting a better deal with Piece of Mind.

Depending on the location. Normally we will ship to a business location as it costs much less, yet. for much Larger and Freight Items and we MAY bill you separately if needed. We will let you know, you can make the decision to say no.

We will do our best to let you know of any real delay ahead of time, but with most companies we deal with today, even they do not know, and I repeat, our suppliers do not know and or do not even know, our tell us anything as they wait for items to arrive at their location. 

In too many cases you will find we have the best price online, and we do more than other companies do for proper communication with you the client. Most "Ghost Companies" even a few of the biggest seemingly legitimate companies online, are either limited in their selection, fake reviews for $$ given back, or could care less if they ever help you, or try and credit back your order in the aforementioned reasons we have listed above, they do not care and or do not exist in some cases.

If you do not pick up the phone, they have no phone number or location listed, not reputation, no reviews, and or they are mostly invisible, the show little no information online, a few of the items in their site, and show no responsible parties involved, and never even try to contact you, you only have yourself to blame, and we do not their item's back, we know exactly what is what is not shipped.

AGAIN: We highly recommend you take the insurance as given. With out your insurance acceptance, ALL SALES are final. However, of course we will always work with you, as we love happy, and YES, honest clients. 

If you did take the insurance as we requested, and in the event of any issues, you will be covered, again, if you must make a return and you have NOT purchased the Insurance, All Sales are in some cases Final even if your shipment shows up and or is Lost, sadly. even if NOT DAMAGED and NOT LOST, we ask you to inspect your items almost immediately, in order to make sure you have NO ISSUES AT ALL.

In the event of a Return need you must contact us first. If there is a damage issue, we will need a few photos, (**You will need approval for your return, and need an RGA.) "Return Goods Authorization". with out approval for an RGA, we will NOT be able to Credit you back at all. 

In some cases, you will pay a 50% Restocking Fee. Please let us know what the issue is first.

If you have a case of buyer's remorse, or, you promise return and we do not get back, or worse, our Master Distributors do not get your item back, or you switched it or sent back an older product, we are NOT responsible at all. Please with your RGA, Items DO NOT get shipped back in time in NEW and PERFECT Condition, and the box they came in, it is much harder to help you.

You need to make sure to work with us to make sure the items are returned in excellent condition at best, preferably in brand new, and unopened condition, and 100% we will do our best to help you.

We can NOT recover any shipping funds spent on orders, so there are NO RETURN SHIPPING FEES, as in most every case, you are not paying for shipping.

Again: We are NOT CHARGING YOU ANY SHIPPING COSTS, but it is up to you, the customer to ship the items back in a reasonable amount of time. With permission.

We can NOT cover items that are shown to be used at all, We apologise, but used items being returned are a huge NO NO

In some cases, you will be stuck with the item, with a 15 to 30 day window for RGA's and Returns, will only offer store credit as applicable.

Again: for all Returns (IOf it must be done ) we 100% NEED and RGA Approval First. For damages we need photos as well.

If you have any questions, please contact us before ordering anything. **All General Returns post shipping is subject to a minimal 35% Fee for Return. 10% more for special order items, so if you have questions, please call us. Again, one your order is placed it is near impossible to stop it, and we have to pay the fees both ways, we are not putting up with it anymore.

Thank you for your kindness and understanding in this matter, 

We do not ship most of the products we sell, as we are an "Authorized Dealer" without your approval when needed, additional Freight Costs will be reasons without a Business Address can and will be incurred on your end.

FOR EXAMPLE: and 80 to 120 gallon tank delivery to a Residential Neighborhood is 3 times as expensive than just shipping to a Business, but again, we will always work with you to earn your business properly.

We will contact you first and get your approval on these types of orders and will oprice them to your cost on Shipping, you must agree first, as it is the above example to the west coast from in some cases more expensive to a Business and or Residential address. We HIGHLY RECOMMEND you take the Insurance for items you Purchase.

We reserve the right cancel any order at any time. Especially any item, that does not look legitimate, or one that does not pass the smell test, and or, we knowingly can not deliver on. We do hope you understand.

Again, Please......We do recommend you use the insurance option given to you on your orders. 

Please take the insurance, no matter how small the order. Please. If not again, ALL SALES ARE FINAL. 

If you are concerned about supply delays, please contact us immediately or before you order anything. We can not 100% Guarantee items will go out the door immediately in too many cases.

All orders over 2+ or 3+ days old are not able to be cancelled once placed and can NOT be credited and are not able to be returned without the insurance option taken. Once we have processed your order, it is in.

We would rather you do your own order online, fill in the correct information yourself. 

Yes, contact us, we will call back in most cases and help you, or we will take your order over the phone for you

Any Questions: Please contact us first.

Thank you for your time and attention in this mattr. We are here to help you, so please, contact us first. We are closed on Saturdays and ALL Religious Holidays.